Shipping & Returns

We use several distribution centers for our products. Therefore if you order multiple products, your orders may be shipped separately.

All shipping is FREE. Please note that we require 2 to 3 working days on average to fulfill your order before dispatching it. Rest assured, we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your region, estimated delivery time is between 4 to 7 business days. Please consider any holidays that might impact delivery times.

Keep in mind that some of our products are print-on-demand, meaning they will only be printed once orders are placed. Printing can take 2-3 days to complete. This means orders will not ship until they have completed the print process.

Return Policy

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at roxy@thehealthytaste.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged at our discretion. If you need to exchange it for the same item, send an email to roxy@thehealthytaste.com and state the reason of the exchange.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping of Returns

To return your order, contact us at roxy@thehealthytaste.com and we will provide you with a return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We highly suggest adding tracking service to your return or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Author: Roxy Luna

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